I originally sent this to GW in reply of the second email telling me to ask Apple for a refund after Apple told me to ask GW for a refund. It escalated quickly though I think I stayed on the polite side.
I have to say that I am very fed up by being brickwalled by both you and Apple as both of you tell me to contact the other party for a refund. I would be happy if this issue which is probably not an isolated cases judging by the people I know who are cancelling their subscription alone could be resolved between the two of you as I am not happy spending money on a glorified picture book.
I also had to notice that Issue 2 of Warhammer Visions was also downloaded on my iPad as this now seems to be done automatically and this issue is even worse than issue 1. I am aware that you are not involved in the production of this sorry excuse for a magazine but you might forward it to the people who are, if only so they stop alienating faithful customers. As I have previously noted, I have been a WD reader since January 1996 and this month marks the first time I intentionally won’t be buying it. I had to see that the ‘Battle Report’ was nothing but the picture version of the one printed in White Dwarf Weekly. Am I supposed to hold the two together to get one decent battle report? Likewise, half of the other pictures were rehashes of pictures printed online or in other publications. Which would be ok if there was also written content, but not here. And why would I want to pay you for pictures I can see online for free? Heck, if I want pictures of GW models, I can find dozens of websites doing a better job than yours, also for free.
I know that Warhammer Visions is intended for the people interested in the painting side of the Hobby, whereas I am more interested in the gaming side. But then at least be honest enough to refund the people who don’t want a picture book.
I have seen a steady decline in the quality of codices, with game balance and rules design playing second fiddle to selling large kits and childish fluff, but I have nevertheless stuck to GW so far. However, this issue might be the final straw that pushes me towards getting my models from other shops or even other companies. I am aware that I am but one customer, but your last stock report suggests that I am not the only one who thinks so. I hope that your design team and decision makers realise that your name is GAMES Workshop, not models Workshop and that people buy your models and books to use in their games, not to look at pretty pictures.